Our 24 hour turnaround policy is based from the time you approve the simulation.
Additionally, this generally applies only during business days due to the large increase in shipping on weekends and holidays.
Finally, you need to understand our production process. Once we receive your order and information (picture, text, etc.), we will prepare a simulation with our engraving software allowing you to see what the final product will look like. After you approve this simulation, we will send the product out within 24 hours allowing for the exceptions listed above.